PRIVACY POLICY
This Personal Data Privacy Policy (hereinafter referred to as the Privacy Policy) is an integral part of the Public Offer posted on the Internet site https://festavolo-grill.com/ (hereinafter referred to as the Site) and applies to all information posted by HolzTec Dethloff GmbH (hereinafter referred to as the “Site Administration”), which visitors to the Site (hereinafter referred to as the “Users”) can receive while using the Site and its services.
The services of the Site include chatbots in instant messengers listed on the Site (hereinafter referred to as the “Services”). Use of the Site and Services means the User’s unconditional consent to this Policy and the conditions for processing his personal information specified therein; in case of disagreement with these conditions, the User must refrain from using the Site and its Services.
1. DEFINITION OF TERMS
1.1. The following terms are used in this Privacy Policy:
1.1.1. “Administration of the website of the online store (hereinafter referred to as the Site Administration)” - authorized employees to manage the site, acting on behalf of HolzTec Dethloff GmbH, who organize and (or) carry out the processing of personal data, and also determine the purposes of processing personal data, the composition of personal data, subject to processing, actions (operations) performed with personal data.
1.1.2. “Personal data” - any information relating to a directly or indirectly identified or identifiable individual (subject of personal data).
1.1.3. “Processing of personal data” - any action (operation) or set of actions (operations) performed using automation tools or without the use of such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.1.4. “Confidentiality of personal data” is a mandatory requirement for the Operator or other person who has access to personal data to not allow their distribution without the consent of the subject of personal data or the presence of another legal basis.
1.1.5. “User of the website of the online store (hereinafter referred to as the User)” is a person who has access to the Site via the Internet and uses the Website of the online store.
1.1.6. “Cookies” are a small piece of data sent by a web server and stored on the user’s computer, which a web client or web browser sends to the web server each time in an HTTP request when an attempt is made to open a page on the corresponding site.
1.1.7. “IP address” is a unique network address of a node in a computer network built using the IP protocol.
1.1.8. “Online store” is an Internet site with an Internet address https://festavolo-grill.com/, owned by HolzTec Dethloff GmbH, and intended for sale to Buyers on the basis of an offer of goods.
2. GENERAL PROVISIONS
2.1. The User’s use of the online store website means acceptance of this Privacy Policy and the terms of processing of the User’s personal data.
2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the online store website.
2.3. This Privacy Policy applies only to the online store website. The online store does not control and is not responsible for third-party sites that the User can access via links available on the online store’s website.
2.4. The Site Administration does not verify the accuracy of the personal data provided by the User of the online store site.
3. SUBJECT OF THE PRIVACY POLICY
3.1. This Privacy Policy establishes the obligations of the Administration of the online store website to non-disclose and ensure a regime for protecting the confidentiality of personal data that the User provides at the request of the Site Administration when registering on the online store website, when placing an order for the purchase of Products, or when transferring their data in any forms of feedback. communications.
3.2. Personal data permitted for processing under this Privacy Policy is provided by the User by filling out the registration form on the Online Store Website, as well as in any feedback forms and includes the following information:
3.2.1. last name and first name of the User;
3.2.2. User's contact phone number;
3.2.3. email address;
3.2.4. delivery address of the Goods;
3.2.5. place of residence of the User.
3.2.6. User's date of birth
3.3. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-distribution.
4. PURPOSES OF PROCESSING USER’S PERSONAL INFORMATION
4.1. The Site Administration collects and stores only that personal information that is necessary to provide Services or fulfill agreements and contracts with the User, except in cases where the law provides for mandatory storage of personal information for a period specified by law.
In case of receipt of a notification from the User about the withdrawal of consent to the processing of personal data, the Site Administration stops processing the User’s personal data within a period not exceeding 10 business days from the date of receipt.
Notification of withdrawal of consent to the processing of personal data is sent to the email address: office@festavolo.eu, as well as by written application to the address: Grüner Weg 10, 25746 Heide, Germany.
4.2. The Administration of the online store website may use the User’s personal data for the following purposes:
4.2.1. Identification of the User registered on the website of the online store to place an order and (or) conclude an Agreement for the sale and purchase of goods remotely with HolzTec Dethloff GmbH.
4.2.2. Establishing feedback with the User, including sending notifications, requests regarding the use of https://festavolo-grill.com/, provision of services, processing requests and applications from the User.
4.2.3. Organization and implementation of HolzTec Dethloff GmbH loyalty programs, marketing and/or promotions, research, surveys and other events; fulfillment of obligations under the contract for the purchase and sale of goods in the online store; provision of other services to subjects of personal data; promoting services and/or goods on the market by making direct contacts with clients using various means of communication, including, but not limited to, telephone, email, mailing lists, on the Internet, etc.; for other purposes, if the actions of the online store do not contradict current legislation.
4.2.4. Providing the User with effective customer and technical support if problems arise related to the use of https://festavolo-grill.com/.
4.2.5. Providing the User, with his consent, with product updates, special offers, pricing information, newsletters and other information on behalf of the online store or on behalf of the online store’s partners.
4.2.6. Carrying out advertising activities with the consent of the User.
4.2.7. Providing access to the User to the sites or services of partners of the online store in order to receive products, updates and services.
5. CONDITIONS FOR PROCESSING USERS’ PERSONAL INFORMATION AND ITS TRANSFER TO THIRD PARTIES
5.1. The Site Administration stores personal information of Users in accordance with the internal regulations of specific services.
5.2. The Site Administration processes personal data in the following ways: collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (provision, access), blocking, deletion, destruction of personal data. Personal data is processed until we achieve the purposes of processing or the User sends a request to delete personal data.
5.3. With regard to the User's personal information, its confidentiality is maintained, except in cases where the User voluntarily provides information about himself for general access to an unlimited number of persons. When using certain services, the User agrees that a certain part of his personal information becomes publicly available.
5.4. The Site Administration has the right to transfer the User’s personal information to third parties in the following cases:
5.4.1. The User agreed to such actions.
5.4.2. The transfer is necessary for the User to use a certain service or to fulfill a certain agreement or contract with the User.
5.4.3. The transfer is provided for by the European Union or other applicable legislation within the framework of the procedure established by law.
5.4.4. In the event of the sale of the online store website, all obligations to comply with the terms of this Policy in relation to the personal information received by him are transferred to the acquirer.
5.5. The processing of the User's personal data is carried out without a time limit in the following ways: collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data , including in personal data information systems using automation tools or without the use of such tools. Our privacy policy is based on the General Data Protection Regulation (GDPR) of the European Union.
5.6. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.
5.7. The Site Administration takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties.
5.8. The Site Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.
6. OBLIGATIONS OF THE PARTIES
6.1. The User is obliged:
6.1.1. Provide information about personal data necessary to use the Online Store Website.
6.1.2. Update, supplement the provided information about personal data if this information changes.
6.2. The Site Administration is obliged to:
6.2.1. Use the information received solely for the purposes specified in clause 4 of this Privacy Policy.
6.2.2. Ensure that confidential information is kept secret, not disclosed without the prior written permission of the User, and also not sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User.
6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this type of information in existing business transactions.
6.2.4. Block personal data relating to the relevant User from the moment of contacting the email address office@festavolo.eu or calling +49 481 6888 77 or a request from the User or his legal representative or an authorized body for the protection of the rights of personal data subjects.
7. RESPONSIBILITY OF THE PARTIES
7.1. The Site Administration, which has not fulfilled its obligations, is responsible for the unlawful use of personal data, according to the General Data Protection Regulation (GDPR) of the European Union.
7.2. In case of loss or disclosure of confidential information, the Site Administration is not responsible if this confidential information:
7.2.1. Became public domain until it was lost or disclosed.
7.2.2. Was received from a third party before it was received by the Site Administration.
7.2.3. Was disclosed with the consent of the User.
8. DISPUTE RESOLUTION
8.1. Before going to court with a claim on disputes arising from the relationship between the User of the online store website and the Site Administration, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute) by email office@festavolo.eu.
8.2. If no agreement is reached, the dispute will be referred to the court in accordance with the current legislation of the European Union.
8.3. Our privacy policy is based on the General Data Protection Regulation (GDPR) of the European Union.
9. ADDITIONAL TERMS
9.1. The Site Administration has the right to make changes to this Privacy Policy without the consent of the User.
9.2. The new Privacy Policy comes into force from the moment it is posted on the online store Website, unless otherwise provided by the new edition of the Privacy Policy.
9.4. The current Privacy Policy is available on the page at https://festavolo-grill.com/
9.5. All suggestions or questions regarding this Privacy Policy should be reported to the Site Administration by email office@festavolo.eu.
